英文

第11至15題為題組
They may also pretend to be ______ customers， arguing with a salesperson without a good reason.
(A) difficult
(B) potential
(C) constant
(D) anonymous

第11至15題為題組
With the data they collect， mystery shoppers can identify areas for ______ and thereby help enhance the quality of products and services.
(A) distribution
(B) expectation
(C) improvement
(D) management

第16至20題為題組
During the second Industrial Age， people toiled at unusual hours in mines or factories and often had to get up for work early in the morning. They ______ alarm clocks because adjustable alarms had been invented by the mid-19th century.
(A) must be using
(B) could have used
(C) had hardly used
(D) were mostly using

第16至20題為題組
______ sticks or pea shooters， the human alarms would tour the streets， tap on windows， or blast them with dried peas， trying to wake paying customers in time for work.
(A) Aimed at
(B) Trained for
(C) Equipped with
(D) Exhausted by

第16至20題為題組
Whether they wielded rods or pea shooters， knockers-up became ______ throughout the United Kingdom.
(A) familiar presences
(B) distant memories
(C) vague images
(D) public eyesores

第16至20題為題組
While the practice continued in some parts of the country until the 1970s， it ______ as alarm clocks became more widespread and affordable.
(A) remained
(B) dismissed
(C) revised
(D) declined

第16至20題為題組
However， they cannot ______ the personal attention coming from the distinctive tap of a pea shooter.
(A) forget
(B) change
(C) match
(D) regret

第21至30題為題組
On a hilltop overlooking the 2011-tsunami hit Otsuchi Town in northeastern Japan， there is a white phone booth standing all alone in the wind. The lonely “wind phone” serves to connect family members to their ___21___ loved ones who died in the tsunami that claimed 18，000 lives.
(A) passed on (B) bridge (C) sorrow (D) hope (E) departed
(F) mechanism (G) housed (H) manageable (I) fateful (J) brought forth

第21至30題為題組
People come to speak to those they have lost， to say the words they never got to say on that ___22___ day.
(A) passed on (B) bridge (C) sorrow (D) hope (E) departed
(F) mechanism (G) housed (H) manageable (I) fateful (J) brought forth

第21至30題為題組
The idea for the wind phone was first ___23___ by a Japanese garden designer named Itaru Sasaki， who was grieving over the death of his cousin in 2010， before the tsunami.
(A) passed on (B) bridge (C) sorrow (D) hope (E) departed
(F) mechanism (G) housed (H) manageable (I) fateful (J) brought forth